At Holly & Bunny, we stand behind what we sell. If something's not right, we'll work with you to make it right - simple as that.
Change of Mind Returns
We accept returns for change of mind within 14 days of delivery.
To be elibible:
- Itmes must be unused, unworn, and in original condition
- All original packaging must be intact
- Proof of purchase is required
Return shipping costs are the respnsibility of the customer unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.
We'll cover return shipping and offer you a replacement, exchange, or full refund - whichever is most appropriate.
Refunds
Once your return is received and inspected, we'll notify you of the outcome.
Approved refunds will be processed back to your original payment method within 3-5 business days.
Exchanges
if you need a different size or item, we recommend placing a new order to secure stock and returning the original item for a refund.
Non-Returnable Items
For hygine and safety reasons, some items may not be eliginle for return. These will be clearly marked at the tiem of purchase.
How to Start a Return
To initiate a return, please contact us via our website with your order number and reason for return.
We'll guide you through the process.